Delivery Policy

Effective Date: December 30, 2024

At Bumptopin, we are committed to ensuring the safe and timely delivery of your artwork. This Delivery Policy outlines our shipping methods, timelines, and procedures for all orders placed through our website, https://bumbtopin.com/. We prioritize transparency and want you to be fully informed about our shipping processes. By placing an order with Bumptopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Bumptopin currently offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to a select list of countries. Please see the list of eligible countries during the checkout process. This list may vary based on international shipping regulations, import/export restrictions, and the capabilities of our shipping partners. If your country is not listed, please contact us at info@bumbtopin.com to inquire about possible shipping options.

2. Shipping Methods

Bumptopin utilizes reputable shipping carriers to ensure reliable and safe delivery. The specific shipping method may vary depending on your location, the size, weight, and fragility of your artwork. We primarily use the following methods:

  • Standard Shipping: This method typically uses ground transportation for domestic orders, and appropriate postal services for international orders. Delivery time frames vary based on the destination.

  • Expedited Shipping: For those who require faster delivery, expedited shipping is available at an additional cost. This option reduces transit time significantly.

  • Specialized Art Courier Services: For larger, high-value, or fragile pieces, we utilize specialized art courier services that are experienced in handling delicate items. This ensures that your artwork receives the utmost care during transit. This option may include “white glove” delivery service in some areas.

  • Local Pickup: If you are local to Lynchburg, Virginia, you may opt for local pickup at our specified location. We will notify you by email when your order is ready for pickup. Please contact us to arrange a suitable pickup time.

3. Shipping Costs

Shipping costs are determined based on a variety of factors:

  • Shipping Destination: The geographic location of the delivery address significantly affects the shipping cost.

  • Weight and Dimensions: Larger and heavier items will incur higher shipping costs due to increased handling and transportation needs.

  • Shipping Method: Expedited and specialized art courier options will have higher costs than standard shipping.

  • Insurance: For high-value pieces, insurance costs may be added to cover loss or damage during transit.

  • Packaging Materials: We use high-quality packing materials designed to protect artwork, which may impact shipping costs.

The exact shipping costs will be displayed during the checkout process before you confirm your order. We strive to provide transparent and fair shipping prices.

4. Processing Time

Orders are typically processed within 1 to 3 business days of receiving payment confirmation. Please note that processing times may be longer during peak seasons or holidays. Custom or specially commissioned art pieces may require additional processing time. You will receive a notification with tracking information once your order has shipped.

5. Delivery Times

Delivery times vary based on the shipping method selected and the final destination. Please consider the following approximate delivery timeframes:

  • Domestic Standard Shipping: 3 to 7 business days

  • Domestic Expedited Shipping: 1 to 3 business days

  • International Standard Shipping: 7 to 21 business days (This timeline can vary depending on your specific location and customs processing times.)

  • Specialized Art Courier Shipping: Delivery timelines will be communicated to you directly by the art courier service.

These delivery times are estimates and may be affected by external factors, such as weather conditions or customs delays, which are outside of our control.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this tracking number to monitor the delivery status of your package. For international shipments, tracking availability may vary by region.

7. Customs and Import Duties

International shipments may be subject to import duties, taxes, and customs clearance fees imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping fees charged by Bumptopin. Bumptopin is not liable for any delays caused by customs processing. Please contact your local customs office for more information regarding import regulations and charges.

8. Packaging

We take great care in packaging all artwork to ensure safe delivery. Artworks are carefully wrapped, padded, and placed in protective packaging. We use high-quality materials and continuously adapt our packing methods to ensure the best protection during shipment.

9. Delivery Issues

If your order is delayed, damaged upon arrival, or you encounter any other delivery issues, please contact us immediately at info@bumbtopin.com. We will work with our shipping partners to resolve the issue as promptly as possible. Please retain all packaging materials and any documentation and take pictures of damages.

10. Changes to Delivery Policy

Bumptopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Changes to this policy will be effective immediately upon posting on our website. We recommend that you regularly review this policy to stay informed of our terms and conditions.

Contact Information

For any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us: