Refund and Return Policy

Effective Date: December 30, 2024

Bumbtopin is dedicated to providing you with high-quality art prints and an outstanding customer experience. We understand that occasionally you may need to return or exchange a product, and we have established a clear and fair Refund and Return Policy. This comprehensive policy outlines the conditions under which returns are accepted and refunds are processed. Please review this policy carefully prior to making a purchase. By making a purchase you agree to this policy.

Eligibility for Returns

You may be eligible for a return under the following conditions:

  • Damaged or Defective Items: If your art print arrives damaged or has a manufacturing defect, you may request a return or replacement. Please contact us within 14 days of receiving your order and provide clear photos or videos documenting the damage or defect. Include photos of the original packaging, if possible.

  • Incorrect Items: If you receive an item that is different from what you ordered, you may request a return or replacement. Please contact us within 14 days of receiving your order and provide photos or other evidence of the incorrect item.

  • Non-Satisfaction: If you are not satisfied with your purchase for reasons other than the above (e.g., change of mind, not what you expected), you may request a return for a refund, subject to a restocking fee. This type of return must be initiated within 30 days of receiving your order. The product must be unused, in its original condition, and packaged securely for return shipping. Ensure all original packaging materials, tags, and accompanying information are returned as well.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Custom-Made Items: Art prints that have been customized to your specific requirements (personalized text, custom size, design modifications, etc.) are not returnable unless they arrive damaged or defective.

  • Items Damaged Due to Improper Handling: Items that have been damaged due to misuse, negligence, or improper handling by the customer, including damage caused by exposure to moisture, excessive heat or humidity, or improper storage are not eligible for return.

  • Items Not in Original Condition: Items that have been used, altered, or returned without their original packaging will not be eligible for return, unless damaged upon delivery.

  • Clearance or Sale Items: Items purchased as part of a clearance or sale event may not be returnable unless they are damaged or defective upon arrival. This will be stated clearly during the time of purchase.

  • Digital products: Downloadable digital products are not refundable.

How to Initiate a Return

To initiate a return, please adhere to the following steps:

  1. Contact Us: Within the specified return period (14 days for damaged or incorrect items, 30 days for non-satisfaction returns), contact us via email at info@bumbtopin.com or call us at 434-426-7765 to notify us of your intent to return an item. Provide your order number, the reason for the return, and any relevant supporting photos or videos of damages.

  2. Receive Return Authorization: After reviewing your request and confirming eligibility for return, we will issue you a Return Authorization (RA) number and detailed instructions on where to ship the item.

  3. Ship the Item: Carefully package the item to prevent damage during transit. Include the RA number on the package and ship it to the address provided to you. We recommend using a reputable shipping carrier with tracking capabilities to provide accountability.

  4. Return Shipping Cost:

    • For damaged, defective, or incorrect items, we will provide a prepaid shipping label and cover the return shipping cost.

    • For non-satisfaction returns, the customer is responsible for the cost of return shipping.

  5. Refund or Replacement: Upon receipt of the returned item and confirmation of its condition, we will process your refund or replacement within 10 business days.

Refunds

Refunds will be issued using the original method of payment. It may take several business days for the refund to appear in your account, depending on your bank or payment provider. For non-satisfaction returns, we may deduct a restocking fee, typically 15% of the purchase price to cover handling and restocking costs. The amount of any applicable restocking fees will be clearly communicated prior to processing a refund.

Replacements

If you have requested a replacement, we will ship a new item to you as soon as possible after receiving the returned item. In the event that the original item is no longer in stock, we will work with you to find a suitable replacement or offer a full refund. We will keep you updated on the status of your replacement or refund.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different one, please initiate a return of the original item for a refund and then place a new order for the desired item. Please follow the procedures outlined above.

Additional Terms

  • Bumbtopin reserves the right to refuse a return if the item is not returned in accordance with this policy. This includes adhering to the timelines, condition of goods, and original packaging guidelines as specified.

  • We advise that you insure your return shipment as we are not responsible for lost or damaged returns. Please keep your tracking information until your return is processed.

  • Refunds will only be credited back to the original method of payment that was used.

  • We are not responsible for lost or stolen packages once they are confirmed as delivered by the shipping carrier.

Policy Updates
We may update this Refund and Return Policy from time to time. Any changes will be posted on our website, and it is your responsibility to review these updates. By making further purchases or continuing to use our site, you agree to be bound by the current policy at all times.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us: